Terms of Use
Terms of Use
L.DOPE JAPAN (hereinafter referred to as "our company") has established the following terms and conditions for the use of the online shopping service (hereinafter referred to as "this service") operated by our company. If there are separate terms and conditions in addition to the " L.DOPE JAPAN Terms of Use" (hereinafter referred to as these Terms), the separate terms and conditions will be combined with these Terms to form one set of terms and conditions. Therefore, in order to use this service, you must agree to all of these terms and conditions. In the event of a conflict between these Terms and the separate terms and conditions, the separate terms and conditions will take precedence, and for other matters, these Terms and the separate terms and conditions will be applied simultaneously. (If a person under the age of 18 uses this service, they must obtain prior consent from their legal guardian and use the service together.)
General Provisions
Article 1 (Establishment of procedures)
Registration, purchase, and other procedures carried out via the Internet by a user who has applied to use this service and agreed to these terms (hereinafter referred to as "User") shall be deemed to have been valid when the data related to said procedures is sent to our server and the contents of said procedures are reflected in our system. For orders made by phone, they shall be deemed to have been valid when the full deposit for the product price, reservation, or layaway is paid.
Article 2 (Changes to these Terms)
1. We may revise these Terms and Conditions at any time.
2. If the Company intends to revise these Terms and Conditions, the Company will notify users at any time by email or via the website related to the Service.
3. In accordance with the preceding paragraph, if a User does not raise an objection within the period specified by our Company from the date of notice of the revision of these Terms of Use (or, if no such period is specified, within one week from the date of notice), the User will be deemed to have agreed to the revision of these Terms of Use, and the revised Terms of Use will come into effect between the User and our Company.
4. After the Terms come into effect as set forth in the preceding paragraph, the User may not claim ignorance of or non-acceptance of the contents.
Purchase of products
Article 3 (Purchase of Products)
1. After applying to purchase a product, the User may cancel the application only in the following cases: If the User contacts the Company by email, by phone to our customer support, or by using the inquiry form by 3:00 p.m. on the day of the order, or by 11:00 a.m. the following day if the order is placed after 3:00 p.m.
2. We have the discretion to decide whether or not to accept an application from a user.
3. The User shall pay the price of the Product by the time specified by our company in the manner specified by our company.
4. If the User fails to pay the price of the product by the time specified by the Company, the User shall pay to the Company late payment charges at the rate of 14.6% per annum.
5. The User may not transfer to a third party, use as collateral or otherwise dispose of any rights arising from a sales contract with the Company.
6. If the user does not pay the price of the product by the time specified by our company, our company may cancel the sales contract without any notice. Even if our company cancels the sales contract, our company may claim compensation from the user for damages caused to our company.
7. Deposits paid when reserving a product or when putting a product on hold for a certain period of time are non-refundable under any circumstances.
8. Our company may revoke its acceptance of the sales contract even after it has been accepted if any of the following reasons apply:
- If the user is under 18 years of age and does not have parental consent
- If the user resides outside Japan
- If the user has previously violated these terms
- If the information provided by the user to us at the time of application is false, incorrect, or missing
- If the user has failed to pay any debts owed to us
- If the user has returned or refused to receive an item without a reasonable reason
- If we discover that there was an obvious error in the price or other sales terms of the product presented by us in this service
- Any other case that we deem inappropriate
Article 4 (Delivery of Products)
1. Unless otherwise permitted, you will not be responsible for setting up, unpacking, or collecting packaging materials when the product is delivered.
2. The User may not change the delivery address of the Product unless the User notifies the Company in the manner specified by the Company.
Article 5 (Shipping and Handling Fees)
All shipping costs relating to the delivery of products shall be borne by the user, except for products specified by our company.
In addition, if the User specifies cash on delivery as the method of order, the User shall bear the cash on delivery fee.
Article 6 (Returns and exchanges of products)
The User may request a product exchange from us only in the case of any of the following reasons: However, product exchanges under items 2 and 3 shall only be made if the product is unopened and unused and is delivered to us within 5 days of the product's arrival.
- If the product is defective
- If the product is damaged or soiled due to an accident during delivery
- If a product different from the one ordered by the user is delivered due to an error on our part (this does not include cases where the product delivered is different from the product ordered and the product intended or expected by the user).
Users may not request that we return the product or refund the purchase price. However, in the event that a user is able to request us to exchange the product according to the provisions of the preceding paragraph, but it is not possible for us to exchange the product, the user may return the product. If we approve the return of the product, we will refund the purchase price to the user using the method specified by us.
personal information
Article 7 (Handling of Personal Information)
1. For the purpose of receiving this service, we may use the personal information provided by the user to us for the purposes specified in the following items.
- Providing information regarding the operation of this service and other services provided by our company
- Sales, solicitation for sales, delivery and provision of services for our products and those of third parties (including travel, insurance and other financial products; the same applies below)
- Advertising or promotion of our company's and third party's products (including sending direct mail and e-mails)
- Surveys and analysis for quality control of the Service
- After-sales care and inquiries regarding this service
- Contact regarding matters that significantly affect the operation of this service, and development of new functions for this service
- Maintenance of the system for this service and troubleshooting
- Sharing your personal information with third parties, including our advertising and marketing partners
2. We may provide personal information to a third party in the cases specified in the following items.
- When the individual has given their consent
- When disclosure is requested by a court, the public prosecutor's office, the police, the tax office, a bar association, or an organization with equivalent authority.
- Disclosure to insurance companies for insurance claims purposes
- When we outsource all or part of our business to a third party
- When disclosing to a person who is bound by a confidentiality obligation to our company
- Where it is necessary to exercise our rights
- When disclosing to a business successor in the event of business succession due to merger, business transfer, or other reasons
- When permitted by the Personal Information Protection Act or other laws and regulations
3. We use cookie information for the following purposes:
- Limiting ad exposure (used to prevent the same ad from being displayed multiple times to users who are determined to be the same).
- Providing a smooth login environment.
- Displaying content that we believe will be useful to users.
- Analyzing user trends, planning and providing better services.
4. We will handle personal information in accordance with our privacy policy.
5. Users shall agree in advance to our use of personal information as set out in this Article and shall not raise any objections.
Article 8 (Disclosure and Deletion of Personal Information)
Users may request the disclosure, deletion, correction, or suspension of use of their personal information registered in this service, and we will respond promptly only if we can verify that the request is made by the user themselves.
The contact point for inquiries regarding our Services is as follows:
L.DOPE JAPAN Inquiry Desk
Mail: info @ldope-jp.com Tel:
Rights
Article 9 (Intellectual Property Rights, etc.)
- 1. All rights (including ownership, intellectual property rights, portrait rights, publicity rights, etc.) relating to the materials that make up this Service (text, photographs, video, audio, etc., hereinafter referred to as "Content Materials") belong to us or a third party that holds the relevant rights.
- 2. The User shall not acquire any rights to the Content Materials, and shall not, without the permission of the rights holder, take any action that infringes any rights related to the Content Materials, including ownership, any intellectual property rights, including copyright, portrait rights, publicity rights, etc. However, this does not include the act of using the Content Materials solely for personal use.
- 3. If a problem occurs due to violation of the provisions of this Article, the User shall resolve such problem at his/her own expense and responsibility and shall not cause any inconvenience or damage to the Company.
Prohibited acts
Article 10 (Prohibitions)
When using the Service, Users must not engage in any of the following acts or acts that may be deemed to be the following:
1. Any act that infringes on the legitimate rights of our company or any third party, including ownership rights, intellectual property rights, including copyrights, portrait rights, and publicity rights
2. Any action that causes disadvantage or damage to other users, our company, or a third party
3. Actions that go against public order and morals
4. Any acts that violate laws, regulations, etc.
5. Any commercial activity in relation to the Service without our approval.
6. Any action that interferes with the operation of this Service
7. Any act that damages or discredits the Service
8. Registering false information
9. Any illegal use of a user's personal information, authentication information, etc.
10. Any other conduct that the Company deems inappropriate
In the case of the preceding paragraph, if the Company suffers any damage, the User shall compensate the Company for such damage.
Suspension, change, or abolition of this service
Article 11 (Suspension of the Service)
We may suspend all or part of the Service due to the following reasons, and we shall not be liable for any damages incurred by the User or third parties due to such reasons.
1. When conducting regular or emergency maintenance and inspection of the computer system used to provide this service
2. When the operation of the Service becomes impossible due to an emergency such as fire, power outage, or natural disaster.
3. When the operation of the Service becomes impossible due to war, civil unrest, riots, disturbances, labor disputes, etc.
4. When the Service cannot be provided due to a malfunction of the computer system for providing the Service, unauthorized access from a third party, infection by a computer virus, etc.
5. When the Service cannot be provided due to measures based on laws, regulations, etc.
6. Any other reason that we deem unavoidable
If the Company suspends operation of the Service as described above, the Company shall notify Users and third parties in advance by email, etc. However, this shall not apply in the case of an emergency.
Article 12 (Changes and abolition of the Service)
1. We may change, add or delete the content and functions of this Service.
2. We may discontinue this service at any time at our discretion.
3. In the event that we change or discontinue the content or functions of this Service, or discontinue this Service, we will endeavor to notify Members in advance by email or other means.
Disclaimer
Article 13 (Disclaimer)
1. We shall not be liable for any damages incurred or induced in connection with the provision of information within the content of this service, for results obtained from the use of the information, or for the legality, morality, permission of rights, or accuracy of the information itself.
2. We shall not be liable for any trouble that arise between users in relation to the services we provide (such as suggestions for illegal or offensive acts, defamation, insults, invasion of privacy, threats, slander, harassment, etc.).
3. If the content of the advertising information infringes the rights of users or third parties, or if a dispute arises as a result of the infringement of rights, we shall not be liable for such infringement or dispute.
4. We shall not be obligated to compensate for any damages arising from delayed or non-delivery of e-mails due to failure of the computer system used to provide the Service, incorrect display on the Service or user-only pages, or any other cause.
5. Our company shall not be obligated to compensate for any damages caused by the environment, such as the computer, line, software, etc., used by the user. Furthermore, our company may notify the user of the environment, etc., by a method separately specified.
6. We shall not be obligated to compensate for any damages incurred as a result of the suspension or discontinuance of this service or changes to the content of the service.
7. We shall not be obligated to compensate for any damage to computers, lines, software, etc. caused by downloading from the Service, partner media, or third party websites, including advertisers, or by computer virus infection, etc.
8. We shall not be liable for any transactions (including participation in promotions such as sweepstakes) between users and third parties, including advertisers, conducted through the Service, and all transactions shall be conducted at the sole risk of the third party and the user.
9. We shall not be liable for any delay, change, suspension, interruption, or discontinuance of this service, or for any loss of information provided through this service, or for any other damages incurred in connection with this service.
Jurisdiction
Article 14 (Court with Negotiation Jurisdiction)
1. If any doubts or problems arise between the user, our company, or a third party in relation to this service, we will negotiate in good faith each time and attempt to resolve it.
2. If any doubts or problems are not resolved through the consultation in the preceding paragraph, the Osaka Summary Court or the Osaka District Court shall be the court of first instance with exclusive jurisdiction.
Article 15 (Governing Law)
These Terms and Conditions shall be construed in accordance with the laws of Japan.
Established on July 1, 2020